Lakewood Auto Repair

"Review" I have not got my car back yet but the customer service is excellent.

Kevin is a great guy, he has offered to fix my wife's vehicle as a warranty issue! Thanks Kevin! A good honest mechanic is hard to find, the key word is "HONEST" thanks guys!!

"Grand caravan" Great service great crew

Bob said the staff treated him well. They were very courteous. They did the work on time, with no issues nor problems.

Spoke with Lulu. She said the employee did a good job.

Aubree said she could find the part she needed for her vehicle cheaper at another business.

Dean said this business answered a lot of his questions and they did good work. He is happy with them.

The only reason for one star is that they couldn't get 0 stars. We took our car in for a few things to be fixed. The heater core was replaced and now makes a loud knocking noise after our warranty company paid over 2000.00 to fix. The tech told us it's just going to do that. So now I am stuck with this knocking sound! Now, the brakes we had the front brakes rotors and caliper on one side replaced. We left and the same noise was occurring that we took it in for. We took it back told nothing was wrong. Went back again a week later same noise, excessive brake dust this time Joe takes it back to have it looked at (is rude about it as well). I wait and am told this is occurring because now it needs rear brakes. As the rear brakes are metal on metal. I take it to another mechanic as my trust is gone here. I am told they r not metal on metal but could use replacement. Which I do and they did an amazing job. Front brakes still making noise, excessive brake dust. Mechanic at new shop even notes this on paperwork to address. I take back again am told rotors need to be turned ( after having new ones put on 6 weeks prior ??????) Makes no sense. ( I wonder if they were ever replaced?) After they turn them they now tell me me I need wheel bearing replaced. I take it to the other mechanic and am told the bearing are fine. It looks as if it is the quality of the brake pad used causing the issue. When at Sheridan Auto Tech Joe told us that they use OEM grade pads. I called Joe and told him the findings and he basically called me a liar told me to call my warranty company to pay for brakes and hung up on me. Very professional! I will never return or recommend this company they charge for things u do not need and repairs are done incorrectly. I have every piece of paperwork to verify my statement and am going to BBB when I complete this. I am also providing to my warranty Company so they never send customers to these rip offs!! Stay Away!!

Carol said the staff were very knowledgeable and their customer service was awesome. They were honest and up-front. She really appreciated it.

Parker said the business is good. He was visiting from out of town and they took care of his vehicle right away, even though they were busy. He would use them for all of his vehicles if he lived in the area.